MegaRTP takes our responsibility to protect your personal information seriously. This document clearly explains how your data is collected, used, stored, and protected throughout your use of our platform.
Your privacy is not merely a legal obligation for us — it is part of the trust you place in MegaRTP. We operate with full transparency: you have the right to know what we do with your data, and we are committed to explaining it in a clear and understandable way.
This Privacy Policy ("Policy") is published by MegaRTP ("we", "Platform") and applies to all individuals using the MegaRTP website, mobile app, and all services we provide. This document outlines our practices regarding the collection, use, disclosure, and protection of your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards.
By using the MegaRTP platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform and contact us to close your account.
This Policy should be read together with Terms and Conditions MegaRTP constitutes the entire agreement between you and our platform.
MegaRTP collects your personal data through several channels — directly when you register and use the platform, automatically through tracking technologies, and occasionally through trusted third-party sources. Below is a comprehensive overview of the types of data we collect:
| Data Category | Examples of Information | How Collected |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | During registration & KYC |
| Contact Information | Email address, phone number, residential address | During registration |
| Financial Information | Bank account number, transaction history | During deposits & withdrawals |
| Technical Data | IP address, device type, web browser, OS | Automatically during use |
| Activity Data | Gaming history, betting, login records | Automatically during use |
| Communication Data | Support chat records, emails, feedback | During interactions with us |
We only collect data necessary for the stated purposes. MegaRTP does not collect sensitive information such as medical data, religious beliefs, or sexual orientation.
Identity verification documents (MyKad, passport) submitted during the KYC process are stored with full encryption and can only be accessed by staff granted specific authorisation for legal compliance purposes.
MegaRTP uses your personal data on a valid legal basis and only for the purposes stated. We will not use your data for any other purpose without notifying you in advance.
For direct marketing purposes, we will only send promotional communications if you have given explicit consent. You may withdraw this consent at any time through your account settings.
MegaRTP does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are limited situations where we may need to share your data:
Every third party we work with is contractually bound to protect your data and use it only for specified purposes. megartp is responsible for ensuring all partners comply with data protection standards equivalent to our own.
Should your data need to be transferred outside Malaysia for technical processing purposes, we ensure such transfers are protected by data protection mechanisms equivalent to Malaysia's PDPA requirements, including legally binding data processing agreements.
MegaRTP continuously invests in cybersecurity infrastructure to ensure your data remains protected at all times. Our technical and organisational security measures include:
Data Retention Period: MegaRTP retains your personal data for as long as necessary to fulfil the purposes of collection and meet legal obligations. Generally, active account data is retained for the duration of the active account plus 7 years for compliance purposes. When data is no longer required, it is securely deleted or anonymised.
MegaRTP uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
You can control and manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the platform.
Under Malaysia's PDPA and the data protection principles we adhere to, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you.
You may request that we correct any inaccurate or incomplete data.
You may request deletion of your data in situations permitted by law.
You may object to the processing of your data for direct marketing purposes.
You may request your data in a machine-readable format for transfer.
You may request that we restrict the processing of your data under certain circumstances.
To exercise any of these rights, please contact our support team by email at [email protected] or via live chat. We will process your request within 30 business days.
The MegaRTP platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal data from children under the age of 18.
Should we discover that a child's data has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians who become aware that their child has registered on this platform are urged to contact us immediately.
We encourage parents and guardians to monitor their children's online activity and to use parental control tools provided by their devices and internet services. MegaRTP fully supports efforts to protect minors from gambling activities.
The MegaRTP platform may contain links to third-party websites or services from time to time. This Privacy Policy applies solely to the MegaRTP platform and does not cover the privacy practices of those third-party websites.
MegaRTP is not responsible for the content, privacy practices, or security policies of any third-party websites. We encourage you to read the privacy policy of each website you visit separately.
MegaRTP reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via:
The "Updated" date at the top of this document will always reflect the date of the current version. Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:
We are committed to responding to all privacy-related enquiries within 14 business days. For complaints that cannot be resolved through us, you have the right to refer to Malaysia's Department of Personal Data Protection.
We don't just make promises — we invest in real technology and processes to protect your data.
All data transmitted between your device and megartp servers is protected with 256-bit SSL encryption — the same standard used by leading financial institutions in Malaysia.
Our identity verification process uses an internationally recognised KYC system. Your documents are stored in an encrypted environment and accessible only by authorised personnel.
MegaRTP has never and will never sell or trade members' personal data to advertisers or any third party for commercial gain. Your data belongs to you.
Should any security incident occur that affects your data, we will notify you within 72 hours — well ahead of what is legally required.
Through your account settings, you can manage your communication preferences, withdraw marketing consent, and request the export or deletion of your personal data at any time.
All data management practices at megartp are designed in accordance with Malaysia's Personal Data Protection Act 2010, ensuring your rights as a Malaysian user are fully upheld.
MegaRTP prioritises the security and privacy of your data at every step. Join over 500,000 Malaysian members who trust our platform every day.